General support contact
Email: info@axtura.eu
Phone: +358468904791
Address: Hietaniemenkatu 14A 208, 00100 Helsinki, Finland
Use this address for product questions, account guidance, commercial support routing and general service inquiries.
Support
Support information for Astrokvantit Oy and Axtura
Use this page for general support contacts, product assistance, incident routing and privacy-related service questions.
Enterprise customer support
Enterprise customers may also have dedicated support routes, onboarding contacts or contractual escalation channels.
If your organization has a designated administrator or project contact, use that route first for tenant-specific matters.
Response expectations
General website and product inquiries are reviewed during regular business operations.
Critical incident handling and service continuity processes depend on customer deployment scope and support arrangements.
Scope
What support can help with
- General information about Astrokvantit Oy and Axtura
- Demo and product introduction requests
- Questions about deployment models and product capabilities
- Guidance on where to route tenant-specific requests
- Privacy and personal data communication requests
- Website-related issues and public contact questions
Account and access issues
If your Axtura account is managed by your employer or organization, your first point of contact should normally be your internal administrator or IT team.
Security reporting
If you need to report a suspected vulnerability or security-related concern, send the report to info@axtura.eu with sufficient technical detail to allow triage.
Marketplace and app review contact
This page is intended to provide a public support route for website visitors, business partners and users reviewing the Axtura product in distribution channels.
Privacy Routing
Data protection and privacy-related requests
Requests concerning personal data, privacy rights, website data handling or communication records should be sent to info@axtura.eu. Where Astrokvantit Oy acts as a service provider to an enterprise customer, requests about tenant data may need to be handled together with the relevant customer organization acting as controller.